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Effective 19 September 2026. IQ Mindware is a trading brand of HRP Lab Ltd.

Our 30-day digital purchase guarantee

This guarantee covers personal purchases of IQ Mindware digital apps, assessments and training programmes bought directly from us, including G Track and Attention Control. It applies to customers worldwide.

Tell us you want a refund within 30 calendar days, counting from the day after purchase. We will refund the full price you paid for the digital product, including any tax charged. You do not need to explain your decision, complete a training programme or demonstrate a change in your scores.

Opening, downloading or using the product does not remove this guarantee. There is nothing physical to return. Access and the licence for the refunded product end when the refund is issued.

This is our voluntary money-back guarantee, additional to your legal rights. It does not cover coaching or bespoke organisational contracts. Purchases from an independent retailer are handled by that seller under its terms and your applicable legal rights.

How to request a refund

1. Email admin@iqmindware.com and say that you would like a refund or wish to cancel.
2. Include your purchase email address, product name and purchase date. An order reference or receipt helps us find the payment, but is not required if we can identify it another way.
3. We will confirm the refund by email. Keep a copy of your request; the date you send it determines whether it is within the window.

Please do not send full payment-card details, passwords or health information. A reason for your request is optional.

When and how you receive your money

For requests covered by our 30-day guarantee, we issue the refund without undue delay and within 14 calendar days of your request, to the original payment method and in the original payment currency. We do not deduct an administration or payment-processing fee. Your bank or payment provider may take additional time to display the credit.

If you cannot find the refund, reply to our confirmation and we will help trace it. Duplicate charges, missing access and faulty products can also be reported at the same email address.

Your UK cancellation rights

UK consumers normally have 14 days after making an online digital-content or service contract to cancel without a reason. Missing cancellation information can extend that period.

For digital content supplied immediately, the statutory cancellation right can end only when supply starts with your express consent and acknowledgement that you lose that right, with the required contract confirmation. Simply reading this page does not give that consent. Our 30-day digital guarantee still applies even where the statutory cancellation right has ended.

Refunds due on statutory cancellation are made without undue delay and within 14 days of being told of your decision, using the same payment method unless you agree otherwise, with no refund fee.

Coaching cancellations

For an online coaching purchase, the usual UK cancellation period runs for 14 days starting the day after the contract is made. Email us to cancel.

If you expressly request coaching during this period, a lawful, proportionate charge for service already provided may apply on cancellation, provided the required information was given. The cancellation right ends on full performance only with your prior express request and acknowledgement.

For rescheduling or cancellation after that period, contact us and refer to the terms supplied with your booking. The 30-day digital guarantee does not apply to coaching. If we cancel a session, you can choose a replacement date or a refund for that undelivered session.

If something is faulty or not as described

The guarantee deadline does not limit your rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose and as described. Remedies can include repair or replacement and, where the legal conditions are met, a price reduction up to a full refund.

Coaching must be provided with reasonable care and skill. Remedies for a service that fails to meet that standard can include repeat performance or a price reduction. Contact us about a problem even if more than 30 days have passed.

Need help?

Email admin@iqmindware.com for refunds, cancellations or complaints. For an access problem, you can also visit Access & support.