14 days
Software refund window
Software plans are eligible for refund requests within 14 days of purchase.
Refund policy
Refunds and cancellations
This page explains software and coaching refund rules in plain language. It should be read with our Terms and Privacy pages.
At a glance
48 hours
Coaching before first session
Full refund is available if requested at least 48 hours before session one.
After start
Coaching after first session
Refund covers undelivered sessions only; delivered sessions are non-refundable.
Upgrade credit
No double-pay
Active plan overlap is credited when you upgrade, rather than charged twice.
Last updated: 7 March 2026
1.
Scope
This policy covers IQMindware software plans (G Tracker, Zone Coach, Capacity Gym, IQ Core) and coaching bundles (Live Cohort and 1:1 Premium).
This page should be read with Terms. Nothing here overrides statutory consumer rights.
2.
Software refunds
Window14 days from purchase date.
Request channeladmin@iqmindware.com
IncludeOrder ID, purchase email, plan/app name, and request reason.
3.
Coaching refund timeline
Before first session (>= 48h)
Full refund available
Request must be submitted at least 48 hours before session one.
After first session is delivered
Undelivered sessions only
Refund covers remaining undelivered sessions. Delivered sessions are non-refundable.
No-show / late cancellation
May count as delivered
Late cancellations or no-shows may be treated as delivered sessions unless otherwise agreed.
4.
Reschedules and no-shows
Reschedules are allowed subject to availability and notice. For cohorts, missed sessions are typically handled via replay/resources where offered.
For 1:1 coaching, booking details and timing conditions shown in your scheduling flow apply in addition to this policy.
5.
Upgrades and credit
Upgrades use a no-double-pay model. Active overlap is credited when moving to a higher plan tier.
Upgrade overlap credit is applied against the new plan period rather than refunded separately.
6.
External billing items
Where items are billed by a third party (for example external Substack billing), refund handling follows that provider's billing terms.
7.
How to request a refund
1
Email support
Send your request to admin@iqmindware.com.
2
Include core details
Add purchase email, order reference, product name, and a short reason.
3
Use subject line
Use subject
Refund request - IQMindware for faster triage.8.
Processing times
We aim to respond within 2 business days. Approved refunds are issued to the original payment method; settlement time depends on payment provider timelines.
9.
Non-refundable cases
Delivered coaching sessions are non-refundable.
Chargeback misuse or abuse may void refund eligibility, subject to law.
Third-party billed subscriptions follow third-party refund rules.
Legacy app access is best-effort and outside standard refund coverage.
10.
Consumer rights
11.
Contact and updates
Questions: admin@iqmindware.com
We may update this policy as products and delivery systems evolve. Material updates are reflected by the "Last updated" date.