14 days
Software refund window
Software plans are eligible for refund requests within 14 days of purchase.
Refund policy
Refunds and cancellations
This page explains software and coaching refund rules in plain language. It should be read with our Terms and Privacy pages.
At a glance
Currently offered
Coaching Premium onboarding
IQ Pro plus one live onboarding session and personalised protocol review.
Included
Session questions
Email admin@iqmindware.com about booking, rescheduling, cancellation or live-session refund questions.
Upgrade credit
No double-pay
Active plan overlap is credited when you upgrade, rather than charged twice.
Last updated: 7 June 2026
1.
Scope
This policy covers IQMindware software plans and the bounded live onboarding session included with Coaching Premium.
This page should be read with Terms. Nothing here overrides statutory consumer rights.
2.
Software refunds
Window14 days from purchase date.
Request channeladmin@iqmindware.com
IncludeOrder ID, purchase email, plan/app name, and request reason.
3.
Coaching Premium onboarding
Coaching Premium is IQ Pro plus one live onboarding session and personalised protocol review.
Software refund requests remain subject to the 14-day window above. For questions specifically about booking, rescheduling, cancellation or a live-session refund, email admin@iqmindware.com.
4.
Booking and session changes
The Coaching Premium onboarding session is arranged after purchase. Contact admin@iqmindware.com promptly with booking, rescheduling, cancellation or refund questions.
This policy does not add a separate cancellation deadline, rescheduling fee or forfeiture rule for the onboarding session.
5.
Upgrades and credit
Upgrades use a no-double-pay model. Active overlap is credited when moving to a higher plan tier.
Upgrade overlap credit is applied against the new plan period rather than refunded separately.
6.
External billing items
Where items are billed by a third party (for example external Substack billing), refund handling follows that provider's billing terms.
7.
How to request a refund
1
Email support
Send your request to admin@iqmindware.com.
2
Include core details
Add purchase email, order reference, product name, and a short reason.
3
Use subject line
Use subject
Refund request - IQMindware for faster triage.8.
Processing times
We aim to respond within 2 business days. Approved refunds are issued to the original payment method; settlement time depends on payment provider timelines.
9.
Non-refundable cases
Chargeback misuse or abuse may void refund eligibility, subject to law.
Third-party billed subscriptions follow third-party refund rules.
Legacy app access is best-effort and outside standard refund coverage.
10.
Consumer rights
11.
Contact and updates
Questions: admin@iqmindware.com
We may update this policy as products and delivery systems evolve. Material updates are reflected by the "Last updated" date.