Updated 19 September 2026. HRP Lab Ltd, trading as IQ Mindware, is responsible for personal information it uses to run this website and its direct customer services. Contact admin@iqmindware.com.
Browsing and using website tools
Website delivery and security involve technical information such as IP address, requested page and browser information. Cloudflare provides website hosting and delivery. Some pages load external resources or affiliate tracking; see Cookies and browser storage.
If you choose to accept optional analytics, IQ Mindware uses Google Analytics 4 to measure website usage such as pages visited, referral source, browser or device information and approximate location. Analytics is not loaded unless you accept it. We use this information to understand and improve the website. Google acts as an analytics provider and may process data outside the UK; see our Cookies and browser storage page for the current analytics settings and how to manage your choice.
The route builder processes your selections in your browser to suggest a route. The enquiry pages prepare an email for you to review and send; preparing that email is not the same as sending an enquiry. If you send it, we receive the information you include.
Enquiries, purchases and support
We use your contact details, correspondence and relevant order information to answer questions, provide access, arrange services and handle billing, refunds or complaints. The basis is taking steps at your request before a contract or performing that contract. We also use relevant records to meet legal obligations and our legitimate interests in resolving queries, protecting the service and keeping accurate business records.
Stripe processes payments through the linked checkout. Do not email card details. The payment provider handles payment information under its own notice; we use order and payment-status information for fulfilment and support.
Email updates and feedback
The website links to Brevo-hosted signup forms and our Substack publication. Subscription details are used to provide the updates you choose. You can withdraw marketing consent through the unsubscribe link or by contacting us; this does not affect earlier lawful use. Service messages about a purchase are separate from marketing.
Feedback sent to us is used to understand your experience and improve products. The testimonial route asks separately for permission to quote your comment and how to identify you. Contact us if you want to withdraw that permission.
Apps, assessments and coaching
App data handling varies by product. Device-based tools can store progress and activation in your browser; account-based assessment services can process identity, profile, responses and results on a server. G Track's account services use Supabase. Read the information and choices inside the app before starting; do not assume every tool is browser-local.
For coaching, we use the contact details, booking information and task context you provide to arrange and deliver the session. Share only what is needed. Do not include another person's confidential data. Organisational work requires an agreed scope and participant information appropriate to that service.
The website's route suggestions are educational guidance, not automated decisions about employment, healthcare, insurance or eligibility.
Who handles information
Information is handled by the people and providers needed for hosting, account services, payment, email communication and service delivery. Providers may operate internationally. Their current privacy information explains their processing locations and transfer arrangements: Cloudflare, Stripe, Brevo, Supabase and Substack. Contact us for information about the provider and transfer safeguards relevant to your service.
How long information is kept
Retention depends on why the information is needed: to answer an enquiry, deliver and support a purchase, resolve a complaint or meet accounting and legal obligations. Records required for these purposes may need to be retained after a deletion request. Marketing preferences are retained as needed to honour your choices. Locally saved app data remains until cleared by you, the app or your browser; clearing it can remove progress.
Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal data. You can object to processing based on legitimate interests and to direct marketing. Email us to exercise your rights. We may need enough information to confirm your identity, but please do not send identity documents unless requested.
If you are unhappy with how we handle your information, contact us or complain to the Information Commissioner's Office. Providing information is generally your choice, but we may be unable to fulfil an order or resolve an access issue without the details needed to identify it.